Shipping Policy
We are committed to delivering your order as efficiently and reliably as possible. Below you’ll find everything you need to know about how shipping works at CapeMulti.
Online-Only Store
CapeMulti operates as an online-only store.
We do not offer in-store shopping or standard collection facilities.
Collections are not permitted, unless expressly arranged and confirmed in writing with our team prior to ordering or dispatch.
Order Processing & Stock Confirmation
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Orders are processed Monday to Friday, excluding public holidays
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Orders placed before [cut-off time, e.g. 12:00 PM] are typically processed the same business day
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Orders placed after the cut-off time, on weekends, or on public holidays will be processed the next business day
All orders are subject to stock availability confirmation before dispatch.
Delivery Areas
We ship both within South Africa and internationally.
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Domestic deliveries: South Africa
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International deliveries: Selected countries, subject to courier availability and destination regulations
International customers are required to request a shipping quote prior to order confirmation.
Delivery Timeframes
Estimated delivery times once dispatched:
South Africa
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Main centres: 1–3 business days
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Regional areas: 2–5 business days
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Outlying or remote areas: 3–7 business days
International
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Delivery timeframes will be provided with your shipping quote and may vary by country
Delivery timeframes are estimates only and may be affected by factors beyond our control, including courier delays, customs processing, weather conditions, or peak periods.
Shipping Costs, Adjustments & Free Delivery
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Shipping costs for domestic orders are calculated at checkout based on your delivery address and order size
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Free standard shipping applies to South African orders over R1,500, unless otherwise stated
Please note:
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Shipping fees may be adjusted after checkout for:
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Oversized or heavy parcels
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Deliveries to outlying or remote areas not covered by standard courier rates
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Any shipping adjustment will be communicated and confirmed with you before dispatch, together with stock availability confirmation
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Orders will only be dispatched once the adjusted shipping cost has been approved
If the revised shipping cost is not accepted, you may request a full refund prior to dispatch.
International shipping:
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Is excluded from free shipping offers
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Is quoted separately based on destination, parcel size, and weight
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Must be approved and paid before dispatch
CapeMulti reserves the right to modify shipping rates or free shipping promotions at any time.
International Shipping
For deliveries outside of South Africa:
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International shipping costs are not calculated at checkout
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Freight charges will be quoted separately based on destination, parcel size, weight, and courier service
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Orders will only be dispatched once the shipping quote has been approved and paid
Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are:
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Not included in product prices or shipping quotes
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The responsibility of the customer
CapeMulti is not responsible for delays or additional charges incurred during customs clearance.
Courier Services
We partner with reputable, trackable courier services to ensure safe delivery of your order.
Once dispatched, you will receive a tracking number via email to monitor your delivery.
Delivery Requirements
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A valid physical address is required (couriers cannot deliver to PO Boxes)
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Someone must be available to receive and sign for the delivery
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Couriers may request identification upon delivery
Failed or Delayed Deliveries
If a delivery fails due to incorrect address details, inability to contact the recipient, or repeated unsuccessful delivery attempts, additional delivery charges may apply.
While we will assist where possible, CapeMulti cannot be held responsible for delays caused by courier service providers, customs authorities, or incorrect customer information.
Split Shipments
In some cases, items from the same order may be shipped separately due to stock availability or warehouse location.
If this occurs, you will be notified, and no additional shipping charges will apply.
Damaged or Missing Parcels
If your order arrives damaged, incomplete, or appears to have been tampered with:
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Please notify us within 48 hours of delivery
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Include your order number and clear photos of the packaging and affected items
We will work with the courier to investigate and resolve the issue as quickly as possible.
Need Assistance?
If you have any questions about shipping charges, delivery areas, or stock confirmation, our team is happy to help.
